Round Rock, Texas (512)244-1615
Frequently Asked Questions
What is the mission of your personalized medical practice?
I strive to provide the highest quality medical care, emphasizing a proactive, comprehensive approach to disease prevention and health maintenance, and to offer enough time at each office visit to address my patients’ questions and concerns. I believe that my role as physician is one of educator and coach to allow you to make healthy choices and take responsibility for your health and well-being.
7200 Wyoming Springs Drive, Suite 700, Round Rock, TX 78681 Phone (512)244-1615
Fax (512)884-5641
1. How is your practice different?
I have limited the size of my practice so I can devote more time to your care and individual needs. This means that appointments will start promptly and I spend more time with you. If a problem requires extra time for evaluation, I will accommodate you to the best of my ability. I offer enhanced communication through cell phone, secure messaging and email. My belief is that more time and better access will result in better medical care.
2. Where is your office located?
My office is located at 7200 Wyoming Springs, Suite 700, Round Rock, TX 78681.
3. Do I still need health insurance if I enroll with you?
Yes. My medical practice will not take the place of general health insurance coverage. My practice is a primary care medical practice, not a health insurance program. You are advised to continue your participation in your PPO, Medicare or any other insurance programs.
4. Are you a Participating Provider on my insurance plan?
Most likely, yes. I participate as an in-network provider for many commercial health insurance plans. However, should I not be in-network with your insurance plan, I will attempt to refer you to “in-network” physicians for any necessary consultations and to “in-network” facilities for diagnostic tests and hospitalizations as medically indicated. Those services will likely be covered according to in-network fees.
5. Will my private insurance reimburse my annual fee?
It is not reimbursable. It may be possible to utilize funds from a Flexible Spending Account (FSA) or Health Savings Account (HSA) toward the annual fee. You are advised to consult your human resources representative, your FSA or HSA plan manager, or your tax advisor.
6. Are you a Participating Provider for Medicare?
Yes. I will file your claim with Medicare and your supplemental insurer as well as most Medicare Advantage plans on your behalf.
7. Do you bill Medicare for my annual fee?
No. The annual fee only includes services and benefits that are not covered by Medicare (or any other payor) and will not be paid for or reimbursed by Medicare. I will continue to submit claims to Medicare and to your supplemental insurance on your behalf for Medicare-covered services.
8. What are my annual fee payment options?
Your annual fee may be paid in full by check to Tim Robins, MD or may be paid annually, semi-annually or quarterly by credit card. If you opt for a semi-annual or quarterly fee payment option, the amount due will automatically be charged to the credit card you indicated on your Patient Agreement Form. The credit card charge dates will be based upon your initial enrollment dates.
9. What additional fees can I expect outside of my yearly membership fee?
Routine office visits are billed to your insurance company. Co-pays and deductibles must be met before insurance will pay. If you have a co-pay, we are required to collect it at the time of your visit. We will file your office visit claims with your insurance carrier.
10. Is the annual fee tax deductible?
The fee is a medical expense and may be deductible. You are advised to consult with your tax advisor to clarify qualification in your particular circumstance.
11. What about lab, x-ray, specialists’ fees and hospitalization?
Your annual fee covers participation in the personalized preventive care program. All other procedures and services not performed in my office will be billed by the performing entity.
12. What if I have an emergency?
If you have a life threatening emergency, call 911 immediately, then go to the nearest emergency room and have the hospital contact me. I will assist in the coordination of your emergency care thereafter. I ask that you contact me before going to any urgent care facility and at any time of the day or night. I will attempt to address urgent after-hours problems directly.
13. What if I become ill while traveling or away on an extended vacation?
Call me first if the problem is minor. With the exception of a few controlled substances, most prescriptions can be ordered anywhere in the country.
14. What if I need to see a specialist or a surgeon?
As always, my patients are free to see any specialist they wish. I am available to help you decide which specialists to see and to coordinate such consultations. In this way the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit. When your health condition warrants a referral we will discuss these options.
15. Will I be required to pay my annual fee even if I do not use your services?
Yes. Paying your annual fee allows you to be a member of the practice whether you are sick or well. I strongly encourage you to utilize the benefits and amenities offered, including your Annual Comprehensive Wellness Evaluation, regardless of your state of health.
16. What happens if I move out of the area after I enroll?
If you move and wish to secure a new primary care physician, the annual fee may be refunded on a prorated basis. If you have already received your Annual Comprehensive Wellness Evaluation there is no refund. A copy of your records will be sent to your new physician upon receipt of a signed release as required by law.